Customer Service
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B2B Auto Parts Export Solutions for Global Partners
Help Center
Find answers, guides, and resources to help you succeed
Track Your Order
Monitor your shipment in real-time from our warehouse to your doorstep.
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1
Enter Your Order ID
Find your order ID in the confirmation email
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2
Enter Email Address
Use the email address used for the order
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3
Track Shipment
View real-time shipping status and updates
Returns & Exchanges
Simple return process with 30-day money-back guarantee
Submit Return Request
Fill out the return form within 30 days of delivery
Get RMA Number
Receive Return Merchandise Authorization
Ship Item Back
Pack securely and attach RMA label
Receive Refund
Refund processed within 5-7 business days
Non-Returnable Items
- • Installed or used parts
- • Custom-ordered items
- • Electrical components (once installed)
- • Items without original packaging
Return Conditions
- • Within 30 days of delivery
- • Original packaging required
- • Must obtain RMA number first
- • Provide photos of the item
Shipping Information
Reliable global shipping solutions for B2B partners
Global Shipping
We ship to 150+ countries worldwide
Competitive Rates
Volume-based discounts available
Fast Processing
Orders shipped within 24-48 hours
| Destination | Shipping Method | Estimated Time | Rate (from) |
|---|---|---|---|
| North America | Air Express / Sea Freight | 5-15 days | $3.50/kg |
| Europe | Air Express / Rail Freight | 7-20 days | $4.00/kg |
| Middle East | Air Express / Sea Freight | 10-25 days | $4.50/kg |
| Southeast Asia | Air Express / Sea Freight | 5-12 days | $2.80/kg |
| South America | Air Express / Sea Freight | 15-35 days | $5.50/kg |
Product Warranty
Industry-leading warranty coverage for peace of mind
Engine Components
24 MonthsFull replacement for manufacturing defects
Transmission Parts
24 MonthsCoverage against premature wear
Electrical Systems
12 MonthsProtection for electronic failures
Body Parts & Trim
12 MonthsCoverage for fitment and finish issues
Warranty Terms
- Free replacement for defective parts
- Coverage for manufacturing defects
- Technical support included
- Extended warranty options available
Contact Support
Our dedicated team is here to help you succeed
Email Support
support@zeroyauto.com
24/7 Response within 24 hours
Phone Support
+86 400-888-8888
Mon-Fri 9:00-18:00 (GMT+8)
Live Chat
Chat Now
Mon-Sat 9:00-21:00 (GMT+8)
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)
Saturday: 9:00 AM - 1:00 PM (GMT+8)
Sunday: Closed
Send Us a Message
Still Need Help?
Our dedicated account managers are ready to assist with your B2B auto parts needs.