Refund & Returns Policy
Last Updated: January 2025
At Global Auto Parts Export, we are committed to providing high-quality automotive parts and exceptional service to our B2B partners worldwide. This policy outlines our terms for returns, refunds, and warranties for all international orders.
1. Return Eligibility
✓ Eligible for Return
- Defective or malfunctioning parts upon arrival
- Incorrect items shipped (wrong part number or specification)
- Items damaged during transit (with proper documentation)
- Quality issues covered under warranty
✕ Not Eligible for Return
- Parts that have been installed, used, or altered
- Items damaged due to improper handling or installation
- Custom or special-order parts (unless defective)
- Returns requested after 30 days from delivery
- Parts without original packaging and documentation
2. Warranty Coverage
| Product Category | Warranty Period | Coverage |
|---|---|---|
| Engine Components | 12 Months | Manufacturing defects |
| Transmission Parts | 12 Months | Materials & workmanship |
| Electrical Components | 6 Months | Functionality defects |
| Body Parts & Panels | 6 Months | Fitment & finish |
| Suspension & Steering | 12 Months | Structural integrity |
* Warranty periods start from the date of delivery. Extended warranty options available upon request.
3. Return Process
Submit Return Request
Contact our support team within 30 days of delivery with your order number and reason for return.
Receive RMA Authorization
Our team will review your request and issue a Return Merchandise Authorization (RMA) number within 2 business days.
Prepare Shipment
Pack items in original packaging with all accessories and documentation. Clearly mark the RMA number on the package.
Ship to Our Warehouse
Send the package to our designated return center in China. Tracking number must be provided to our team.
Inspection & Refund
Upon receipt and inspection (5-7 business days), approved refunds will be processed within 10 business days.
4. Refund Terms
Full Refund
Issued for defective items, shipping errors, or damage during transit when reported within 48 hours of delivery.
Partial Refund
May apply for returns due to customer error, missing original packaging, or items returned after 14 days.
Replacement Option
Choose replacement instead of refund. We will ship a new part at no additional cost for verified defects.
Credit Memo
Opt for store credit applicable to future orders. Credit valid for 12 months from issue date.
Note: Return shipping costs are the responsibility of the customer unless the return is due to our error or product defect. Refunds will be credited to the original payment method.
5. Damaged or Incorrect Shipments
Immediate Action Required
If your shipment arrives damaged or incorrect, please follow these steps:
- 1 Document immediately - Take photos of packaging and damaged items before opening
- 2 Note on delivery receipt - Mark "Damaged" or "Subject to Inspection" when signing
- 3 Contact us within 48 hours - Email photos and order details to our support team
- 4 Retain all packaging - Keep boxes and materials for carrier inspection if needed
Important: Claims reported after 48 hours may not be accepted by shipping carriers. Prompt reporting ensures faster resolution.
6. Contact Our Returns Team
Get in Touch
- returns@globalautoparts.com
- +86 574 1234 5678
- Mon-Fri: 9:00 AM - 6:00 PM (CST)
Return Center Address
Global Auto Parts Export Co., Ltd.Returns Department
No. 888 Auto Parts Industrial Park
Yinzhou District, Ningbo, Zhejiang
China 315100